Frequently Asked Questions

GoldNest is a digital gold investment platform that lets you buy 99.9% pure 24K gold online starting from just ₹100. Your gold is physically stored in BIS-certified insured vaults and backed 1:1 by physical gold. You can sell, redeem as physical gold, or convert to jewelry anytime through our mobile app.

Getting started is simple: (1) Download the GoldNest app from Play Store or App Store. (2) Register with your mobile number. (3) Complete a quick 2-minute digital KYC with Aadhaar and PAN. (4) Add funds via UPI, net banking, or card. (5) Buy gold at live market rates. The entire process takes under 5 minutes.

Yes! GoldNest is available to all Indian residents nationwide. The app works across India for digital gold purchase, selling, and portfolio tracking. Physical redemption is available through our 300+ partner shops across 10+ states, with home delivery available in major cities.

No. Digital gold on GoldNest does not require a Demat account, unlike Gold ETFs. You only need a GoldNest account (with basic KYC) and a bank account. This makes it far more accessible than stock market-based gold products.

Yes, absolutely. Every gram of digital gold you purchase is backed 1:1 by physical 99.9% pure 24K gold stored in BIS-certified, fully insured vaults. We conduct regular third-party audits to verify this at all times. You can request a certificate of your holding at any time.

The minimum investment is ₹100 per transaction. There is no maximum limit for standard purchases. Purchases above ₹2 lakh may require enhanced KYC documents as per regulatory guidelines. You can make multiple transactions per day.

No hidden charges, ever. You buy and sell at the live market price displayed in the app. Vault storage is completely free. We earn a small transparent spread on transactions, which is clearly visible before you confirm any purchase. What you see is what you pay.

Gold prices on GoldNest are sourced in real-time from GoldNest’s live rate feed — the same rates shown in the GoldNest app. Prices update through the day. The price you see at the time of transaction is the price you pay — there are no hidden spreads beyond our transparent fee.

Your gold holdings are completely independent of GoldNest's operational finances. Physical gold is held by a trustee in segregated, insured vaults. In the unlikely event of GoldNest ceasing operations, your physical gold holdings can be claimed directly from the vault custodian.

A Gold SIP (Systematic Investment Plan) is an automated gold purchase plan where a fixed amount is debited from your bank account on a set schedule (weekly, monthly, or yearly) and used to buy gold at the prevailing live price. It leverages rupee-cost averaging to reduce the impact of gold price volatility.

Yes. You can pause, modify, or cancel your Gold SIP at any time through the app with no penalty whatsoever. Unlike insurance or fixed deposits, there is no lock-in period or exit charge. The gold already accumulated in your account remains fully yours.

If an auto-debit fails (e.g., due to insufficient balance), we'll notify you via app notification and SMS. You can manually complete that month's investment. Repeated failures may pause your SIP — you can reactivate it anytime from the app.

GoldNest rewards loyal investors! If you maintain an active Gold SIP for 12 consecutive months without interruption, you receive a free 1 gram of 24K digital gold credited to your account. This is our way of thanking consistent, long-term investors.

Your investment is protected at multiple levels: (1) Physical gold in BIS-certified insured vaults, (2) Funds in regulated escrow accounts, (3) 256-bit SSL encryption for all data, (4) Two-factor authentication on the app, (5) Regular third-party audits of gold holdings.

Yes. All personal and financial data is encrypted using industry-standard 256-bit SSL. We comply fully with India's data protection regulations. We never sell or share your personal data with third parties for marketing purposes. You can request deletion of your data by contacting us.

Your GoldNest account is protected by password and biometric authentication. If your phone is lost, immediately contact our support team to freeze your account. Your gold holdings are safe — they're stored in vaults, not on your phone. You can restore access on a new device after identity verification.

Open the app, go to your holdings, and tap "Redeem". Select the quantity, choose a format (coin, bar, or jewelry), and pick a partner shop near you or opt for home delivery. Confirm your order and we'll process it. Delivery takes 3-5 business days.

The minimum redemption is 0.5 grams for gold coins. For bars, the minimum is 10 grams. Jewelry redemption depends on the partner shop's minimum order requirements. There is no minimum for selling digital gold back as cash.

Physical redemption (converting to coins/bars) involves a standard making charge that varies by product weight and type. This is clearly displayed before you confirm redemption. Home delivery also includes an insured shipping charge. Selling digital gold back to cash has no redemption charge.